Privacy Policy

1. Overview

This Privacy Policy explains how SignalBridge ("we", "us") collects, uses, stores, and protects personal and technical information when you browse the Site, purchase a license, download the installer, activate devices, submit support requests, or interact with integrated features (TradingView webhooks, Telegram bot, MetaTrader connectors).

For privacy inquiries, contact us through our contact page.

This Privacy Policy applies to all users of the Service, regardless of location, though specific rights may vary by jurisdiction.

2. Data We Collect

• Account & licensing: Email address, name, generated license key, license type (14-Day Trial, 30-Day Monthly, 365-Day Yearly), maximum devices allowed, active devices count, payment amount, license status, license expiry date.
• Device activation data: Device ID (supplied by companion desktop app), optional device name, activation status, activation timestamp.
• Download & delivery logs: Basic connection information (such as IP address and browser user agent), file name/version, transfer size and outcome, and timestamps - used only to deliver files reliably and diagnose delivery issues.
• Transaction metadata: Payment ID (from Whop, or crypto session), order ID, license type, amount, payment date (we do NOT store raw card numbers, CVV codes, or crypto wallet private keys).
• Support communications: Priority flags, category, subject, message body, optional system info (anything you manually input), license key for verification.
• Abuse prevention: Short-lived technical signals (for example, connection identifiers) used in a privacy-preserving way to limit automated abuse and keep the service stable for everyone.
• Website analytics: If you accept non-essential analytics, we may collect limited website usage information such as page views, referring pages, approximate location derived from connection data, browser/device type, and basic conversion events. This helps us understand traffic, improve the website, and measure whether pages are working as intended. We do not use website analytics to monitor trading activity.
• Cookie/local storage preferences: We may store your analytics consent choice in browser local storage so we can remember whether you accepted or rejected non-essential analytics.
• Session data: Secure browser sessions storing verification state (license, email, license type) for authenticated customer support pages. Sessions expire when you close your browser.
• Transients/temporary storage: Payment session data (email, license type, amount) and crypto transaction lookups for reconciliation until completion or expiry.
• Anonymous product analytics (desktop app): When enabled, the SignalBridge desktop application sends anonymous feature-usage events such as app version, operating system platform, which product features were opened or used, and high-level operational outcomes (for example, whether a configuration check completed). Events use a randomly generated anonymous identifier stored locally on your device, separate from your license device ID. Analytics are used only to understand product usage, improve reliability, and prioritize development.

What we do not collect in product analytics: We do not include personally identifiable information (PII) in analytics events. We do not collect, store in our analytics systems, or transmit trading data such as commands, symbols, positions, account numbers, order details, strategy content, webhook payloads, Telegram chat IDs, license keys, or email addresses as part of anonymous product analytics. Analytics are not used to monitor your trading decisions or strategy.

3. Data Sources

• Direct user input (checkout, support forms, email queries).
• Automated license and activation checks from the desktop app (technical information needed to confirm your entitlement and keep the product working). This is not used to monitor your trading decisions or personal trading activity.
• Anonymous product analytics from the desktop app when you leave analytics enabled (see Section 2). You may disable this at any time in General Settings.
• Payment gateway callbacks (Whop webhooks, NOWPayments webhook).
• Server environment variables (IP, user agent, referrer).
• Website analytics signals from your browser, only when you accept non-essential analytics through the site banner.
• Browser local storage used to remember your analytics consent preference.

4. Purposes of Processing

• License fulfillment: Generate & manage license entitlements, device allocation, and access duration (14 days, 30 days, 365 days).
• Billing & reconciliation: Match payment confirmations to license issuance or renewal.
• Support: Respond to requests and verify customer license type & status.
• Compliance & recordkeeping: Audit trails for disputes, refunds, or regulatory queries.
• Product improvement: Aggregate download success/failure metrics to improve reliability.
• Anonymous product analytics: Understand which features are used, diagnose reliability issues, and guide product development. Analytics are limited to anonymous, non-trading technical signals and are not used for advertising, behavioral targeting, or marketing profiling.
• Website analytics: Measure website traffic, understand which pages visitors use, evaluate conversion paths, improve page content, and diagnose basic site performance issues. Non-essential website analytics are used only when accepted through the consent banner.
• License management: Track license expiry, renewal eligibility, and upgrade paths.

5. Legal Bases (Where Applicable)

• Contract performance: Licensing, activation, delivery of updates during license validity period.
• Legitimate interests: Security, fraud prevention, service optimization, license abuse prevention.
• Legal obligation: Transactional records for tax/audit (where required).
• Consent: Non-essential website analytics, where accepted through the analytics banner, and anonymous product analytics in the desktop application where enabled. You may reject website analytics through the banner and may disable desktop anonymous analytics in General Settings at any time. Core license, billing, and support operations do not depend on analytics.

6. Data Retention

• Active license records: Retained for the license duration (14 days, 30 days, 365 days) + up to 24 months for support & compliance, then purged.
• Expired licenses:
  • 14-Day Trial: Retained 12 months post-expiry
  • 30-Day Monthly: Retained 24 months post-expiry
  • 365-Day Yearly: Retained 24 months post-expiry
• Revoked licenses: Retained up to 24 months unless legal or dispute needs extend this.
• Short-lived protection data: Minutes to hours (temporary caches only).
• Payment session transients: Up to 60 minutes or until processed.
• Support emails / logs: Up to 24 months unless earlier deletion requested (subject to legal holds).
• Suspicious activity logs: Up to 60 days unless part of an investigation.
• Sessions: Cleared on browser close or inactivity; session IDs rotated at start.
• Anonymous product analytics: Retained only as long as needed for product-improvement reporting, typically up to 12 months, then deleted or aggregated. High-volume events may be sampled to reduce volume while preserving aggregate usage trends.
• Website analytics: Retained only as long as needed for traffic, conversion, and site-improvement reporting, typically up to 12 months, then deleted or aggregated where practical.
• Analytics consent preference: Stored in your browser local storage until you clear browser data or the preference is otherwise reset.

7. Third-Party Disclosures

We share only necessary data with:

• Whop: Payment processing for license purchases (email, transaction amount, checkout ID).
• NOWPayments: Crypto payment processing for Yearly licenses (amount, order reference).
• Email provider: License key delivery, support replies.
• Hosting providers: Necessary to host application logic & database.
• Analytics infrastructure: If you accept non-essential website analytics, limited website usage events may be processed by our analytics service provider to help us measure traffic, understand page performance, and improve the website. Anonymous product-usage events from the desktop app may also be processed by our analytics service provider solely to help us operate, secure, and improve the product. Only the minimum data described in Section 2 is shared for these purposes.

Data processing agreements (DPAs): We have data processing agreements in place with all processors that handle personal data, ensuring they process data only as instructed and maintain appropriate security measures.

We share only the minimum data necessary for each processor to perform their function. We do not sell personal data, share analytics with ad networks, use behavioral advertising trackers, or provide analytics to marketers for profiling, retargeting, or audience building. Website analytics are used for traffic, conversion, and site-improvement measurement, and anonymous product analytics are used for internal product improvement only.

8. International Data Transfers

The Service may process and store data in jurisdictions outside your country of residence, including but not limited to the United States, European Union, and other applicable jurisdictions.

Safeguards: We rely on appropriate safeguards to protect your data when transferred internationally, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission (for EU data)
• Adequacy decisions by relevant authorities
• Processor compliance with applicable data protection laws
• Technical and organizational measures to protect data

By using the Service, you consent to the transfer of your data to these jurisdictions. If you do not consent, you should not use the Service.

For EU users: If you are located in the European Economic Area (EEA), transfers to countries outside the EEA are protected by Standard Contractual Clauses or other approved mechanisms.

9. Security Measures

• Encrypted connections (HTTPS/TLS) for all site and API interactions.
• Secure session management with automatic expiration and protection against unauthorized access.
• Content security policies to prevent malicious scripts and unauthorized code execution.
• Measures to reduce abuse and protect accounts.
• Standard checks so downloads and license use stay tied to valid purchases.
• Encrypted storage and secure transmission of license keys.

No guarantee of absolute security; you must secure your local endpoints, license key, and environment credentials (MT5 accounts, Telegram bot tokens, etc.).

Data Breach Notification: In the event of a data breach that may affect your personal data, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach (where required).

10. Financial Risk Disclaimer

SignalBridge is a technical automation service that processes user-provided trading signals and commands. This Privacy Policy governs data collection and privacy practices only. It does not create any financial obligations or liability on the part of SignalBridge.

NO FINANCIAL LIABILITY: SignalBridge is NOT liable for any financial outcomes, profits, losses, or damages resulting from the use of this service. The service relies solely on user input and configuration. All trading decisions, risk management, and financial outcomes are the sole responsibility of the user. SignalBridge does not provide financial advice, trading recommendations, or assume any responsibility for trading results, misconfigurations, or user errors.

For complete terms regarding financial disclaimers and limitations of liability, please review our Terms of Service.

11. Your Rights (Where Applicable)

• Access: Request a copy of stored personal data (primarily email/licensing records).
• Rectification: Correct inaccurate account or license contact data.
• Deletion: Request deletion after license expiry (subject to legal/financial recordkeeping).
• Restriction/objection: Limit processing in certain disputed cases.
• Opt out of analytics: You can reject non-essential website analytics through the site banner or clear/reset your browser consent preference. You can also disable anonymous product analytics at any time in the desktop app under General Settings > Anonymous Analytics.
• Portability: Export structured license data (email, name, license type, duration, timestamps) upon request.
• Complaint: File with a supervisory authority if located in an applicable jurisdiction.

How to exercise rights: To exercise any of these rights, contact us through our contact page with your request. We will respond within 30 days (or as required by applicable law). We may require verification of your identity before processing requests.

Right to withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time, though this will not affect the lawfulness of processing before withdrawal.

For EU users: You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

12. Automated Processing

Automated processing is limited to what is needed to run the product: for example, confirming licenses, spotting expired entitlements, respecting device limits tied to your plan, keeping the service reliable, and matching payments to license delivery. Anonymous product analytics (when enabled) are processed automatically to produce aggregate usage statistics only. We do not use this to profile you for marketing or credit decisions, and we do not monitor your trading choices or strategy content.

13. Cookies & Local Storage

We use limited cookies, sessions, and browser local storage to operate the website, remember your preferences, protect support access, and, where accepted, measure website usage.

Essential cookies and sessions: Required for the Service to function. These include session cookies or session data for verified customer access and support-form access. These are necessary for security and access control and cannot be disabled through the analytics banner.

Customer access/contact pages: The customer-access and contact pages may use temporary cookies, PHP sessions, transients, or access tokens to verify your license, keep the support form available during your session, prevent abuse, and submit support requests securely. These temporary records are used only for support access and security.

Website analytics: If you accept non-essential analytics, we may use analytics cookies, scripts, or similar technologies to understand site traffic, page performance, referral sources, and basic conversion activity. These analytics help us improve the website and measure whether pages are working as intended. You can reject non-essential analytics in the banner.

Analytics consent preference: We may store your analytics choice in browser local storage so we can remember whether you accepted or rejected non-essential analytics.

Desktop application analytics: The SignalBridge desktop app may send anonymous usage events as described in Section 2. This is separate from website cookies, does not use advertising trackers, and can be disabled in General Settings. A local anonymous identifier file may be stored on your device to distinguish aggregate usage without linking events to your identity or license.

Third-party advertising cookies: We do not use third-party advertising cookies, behavioral advertising trackers, or retargeting pixels, and we do not use product analytics for marketing profiling or ad targeting.

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service, including verified support access.

14. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for removal.

15. Policy Updates

Updates will be posted here with a revised date. Material changes may be communicated via notice banners or email to active license holders. Continued use after posting constitutes acceptance.

16. Contact

For privacy inquiries or data requests, please contact us through our contact page.

For EU users: You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.